Shipping Policy

Shipping Policy

Thank you for choosing ApexFitSupply! We're committed to getting your fitness equipment and supplies to you quickly and safely.

How We Ship

We work with trusted fulfillment partners (DSers and Zendrop) to ensure your products are sourced and shipped efficiently. This allows us to offer competitive prices while maintaining quality standards.

Processing Time

Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing may take slightly longer. You'll receive a confirmation email once your order has been placed, and another email with tracking information once your order has shipped.

Shipping Destinations

We currently ship to:

  • Australia
  • United States
  • Canada
  • United Kingdom

Delivery Times

Once your order is shipped, delivery typically takes:

  • Australia: 7-15 business days
  • United States: 10-20 business days
  • Canada: 10-20 business days
  • United Kingdom: 10-20 business days

Please note that delivery times are estimates and may vary depending on your specific location, customs processing (for international orders), and external factors beyond our control.

Shipping Costs

We offer FREE shipping on all orders over $100 USD to our supported countries. For orders under $100, standard shipping rates apply and will be calculated at checkout based on your location.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress. Please allow 24-48 hours after receiving your tracking number for the information to update in the carrier's system.

International Orders & Customs

For orders shipped outside Australia, please note that international shipments may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We recommend checking with your local customs office for more information about potential charges.

Shipping Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to:

  • Customs processing
  • Weather conditions
  • Carrier delays
  • Peak shopping seasons
  • Remote or rural delivery locations

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date (for lost packages) or within 48 hours of delivery (for damaged items). We'll work with our fulfillment partners and carriers to resolve the issue and ensure you receive your order.

Undeliverable Packages

Please ensure your shipping address is complete and accurate. If a package is returned to us as undeliverable due to an incorrect address provided at checkout, you may be responsible for additional shipping charges to resend the order.

Contact Us

If you have any questions about shipping or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help ensure you have a great experience with ApexFitSupply!